Fusion Cx Limited Announces Draft Red Herring Prospectus (DRHP) for IPO
Fusion Cx Limited has announced its Draft Red Herring Prospectus (DRHP) for an upcoming IPO. This IPO is an Offer for Sale (OFS) with a total size of 1000.00 crores. Here s everything you need to know about the offering.
Introduction
Fusion Cx Limited IPO is fully book build issue and total IPO size is 1000.00 crores. The offering includes a fresh issue worth 600.00 crores and an offer for sale of 400.00 crores.
The dates for the Fusion Cx Limited IPO have not been announced yet. The allotment process is expected to be finalized by [.].
The Fusion Cx Limited IPO is scheduled to list on BSE, NSE, with a listing date of [.]. The price band for the Fusion Cx Limited IPO has not been announced yet.
Registrar for this IPO is Kfin Technologies Limited and lead managers for Fusion Cx Limited IPO are Nuvama Wealth Management Limited, Iifl Capital Services Limited, Motilal Oswal Investment Advisors Limited.
Company Overview
Fusion CX is a customer experience (CX) service provider focused on delivering high-end, complex, and integrated CX services across various channels, including voice, email, chat, and social media. The company prioritizes a blend of human expertise and technology, utilizing a portfolio of proprietary AI tools for intelligent, multilingual, and omnichannel engagement at scale. This includes generative AI-driven technologies that enhance customer engagement, operational efficiency, and digital transformation. They have also been recognised by Frost & Sullivan for their innovation in the customer experience management industry.
Key industry verticals for Fusion CX include telecom and utilities (34.9% of revenue), HTT (high-tech growth and travel) (19.27%), BFSI (17.84%), retail (16.04%), and healthcare (11.95%). The company boasts a multilingual global network, with 40 delivery centers across 15 countries. The company’s diversified delivery footprint includes presence in the Americas, EMEA and APAC. This balanced delivery presence allows the business to be operationally flexible and provide localized service delivery.
Their service offerings encompass customer acquisition, customer service, order fulfillment support, payment and collections services, and customer retention services, enabling end-to-end engagement with customers.
Key Achievements
- Recognised by Frost & Sullivan for innovation in customer experience management.
- Multilingual global network with 40 delivery centers across 15 countries.
- Balanced delivery presence in the Americas, EMEA, and APAC.
Financial Overview
Here’s a snapshot of Fusion Cx Limited s financial performance:
| Period Ended | 31 Dec 2024 | 31 Mar 2024 | 31 Mar 2023 | 31 Mar 2022 |
|---|---|---|---|---|
| Assets | 919.25 | 768.02 | 603.22 | 470.87 |
| Revenue | 925.55 | 991.32 | 1104.99 | 748.02 |
| Profit After Tax | 47.24 | 36.26 | 39.84 | 43.87 |
| Net Worth | 326.73 | 271.14 | 237.21 | 190.38 |
| Reserves and Surplus | 314.12 | 258.54 | 224.61 | 187.23 |
| Total Borrowing | 258.37 | 210.61 | 134.96 | 95.92 |
Offer for Sale and IPO Structure
The IPO includes a fresh issue of equity shares, aggregating up to 600 crore, and an offer for sale of shares up to 400 crore by promoter selling shareholders.
Shareholding Details: As of the draft prospectus date, major shareholders include P N S Business Private Limited (51.02%) and Rasish Consultants Private Limited (48.26%). These percentages are consistent across different timeframes (two years prior to the date of this Draft Red Herring Prospectus, one year prior to the date of this Draft Red Herring Prospectus, 10 days prior to the date of this Draft Red Herring Prospectus, and as on the date of this Draft Red Herring Prospectus). Directors, Key Managerial Personnel and Senior Management also hold shares. Amit Soni, Oindrila Banerjee Das, and Hemant Dogra hold 100 shares each.
ESOP Scheme: The company has an Employee Stock Option Plan (ESOP) for eligible employees, potentially issuing up to 6,300,620 equity shares. As of May 26, 2025, there were 3,510,174 options outstanding, with a varied exercise price of 62. The ESOP aims to attract talent, motivate employees, and align their interests with the company’s long-term goals.
- Retail Share: 10%
- QIB Share: 75%
- NII Share: 15%
The shares are proposed to be listed on BSE and NSE.
Lead Managers and Registrar
- Lead Managers: Nuvama Wealth Management Limited, IIFL Capital Services Limited, Motilal Oswal Investment Advisors Limited
- Registrar: KFin Technologies Limited
Conclusion
Fusion Cx Limited s IPO presents an exciting opportunity for investors. Stay tuned for updates on the IPO dates and further details. Keep an eye on this space for more information as it becomes available!